General Conditions

Enrolment and Booking

To book your course at Trulli Italian School, you must follow these simple steps:

1. Complete the appropriate enrolment application form.
2. Send a deposit of € 150,00 by bank transfer to the school and a copy of your payment by email.

We will send you an email of confirmation including all the necessary information about your stay, your course and featured services.

How to pay

The deposit of 150€ will be paid by bank transfert to:

Name: Trulli Italian School

Bank Name: Banca di Credito Cooperativo di Alberobello e Sammichele di Bari

BANK ADDRESS: Via Vittime del Fascismo, 8, 70011 Alberobello BA

IBAN:  IT 80 M083 3841 3 2000 001 0004 295

Courses

All group classes run from Monday through to Friday from 9.00 to 12.40 p.m. One lesson equals 50 min. Students must present themselves at school on their first day at 15 min bfore the lesson in order to take a level-test and to be assigned to the corresponding class. In the event of timetables being changed or lessons being shifted from the morning to the afternoon, the student will be notified in advance. In the rare case there are 2 or 1 student for one level, the 4 lessons of the standard course will converted in 2 lessons of individual course at the same price or the students to attend for others 2 lessons to a class of similar level.
To make any complaints, students can address our administrative office to talk to the Director of Studies. The lesson times missed during festive days will not be caught up.

Search for accommodation and rules

1. Finding accommodation is a free service for all students regularly enrolled at school.
2. Every accommodation available through the school has been carefully selected.
3. Accommodation is at students’ disposal from some days before the beginning of the course until some days following the end of the course. The arrival time must be communicated to the accommodation at least 4 days before, to guarantee someone will welcome you at your arrival.
4. In the case of a student wanting to extend his/her stay in accommodation, he/she must notify the school two weeks in advance, in order to guarantee availability.
5. Sheets and towels are supplied by the accomodation.
6. Adult students who choose to stay in apartments are responsible for the cleaning and maintenance of them .
7. The school acts only as an intermediary between students and accommodations, thus we are not responsible for the dealings between the two parties; in any case the school will do its best to help its students.
8. If a student decides not to attend classes, or to shorten the stay, he/she is not entitled to any refund.
9. Under the discretion of the school, you may be required to pay a  deposit of € 100.00, which will be returned to you on the day of your departure. The reimbursement of the deposit, or a part of it, can be denied for the following reasons: lack of cleaning, damages to the apartment and/or furniture, objects and installations.
10. Hosting other guests without the school’s consent is not allowed.
11. In order to claim back full repayment, the student is required to send a written cancellation to the school at least 30 days before the beginning of check-in by email. Beyond this date not refund will be made.

Cancellation

In order to claim back full repayment, the student is required to send a written cancellation to the school at least 30 days before the beginning of the Italian course by email. Beyond this date not refund will be made.
Instead of full repayment 30 days before the beginning of the Italian course, payments can be also used as vouchers for the same Italian courses which the student may attend within 1 year from the date of cancellation without refund. Trulli italian school reserves the right to establish the amount and to deduct the costs of remittance of payment and repayment of the amount.
For in-person and online individual lessons, in order not to miss the lesson, it is necessary to notify the school or the teacher 24 hours before the start of the lesson, otherwise the lesson will not be refunded. It is possible to cancel and reschedule lessons up to a maximum of 2 lessons. As for the in-person and online group lessons, in case the student is absent, the lesson will not be refunded or recovered for any reason.

National holidays

The school is closed on:

• New Year’s (1/1)
• Three King’s Day (6/1)
• Easter Monday
• Liberation Day (25/4)
• Labor Day (1/5)
• Day of the Republic (2/6)
• Assumption of Mary (15/8)
• All Saints’ Day (1/11)
• Immaculate Conception (8/12)
• Christmas Day (25/12)
• Boxing Day (26/12)

Refunds for missed lessons on national holidays are applicable under the following conditions: a fee reduction of €35 will be granted for one or two-week courses. However, no reductions are provided for courses lasting three weeks or more.

Visa

Students who are not EU citizens who want to enroll for a period exceeding 3 months must apply for a student visa to the Italian Consulate in their country. A certificate of enrolment is one of the requirements for obtaining a visa. Trulli Italian School will issue a Certificate of Enrolment, where it is clearly specified the length of the course (course start/end date), and the school documents to apply for the student visa only after receiving the full payment of the course fees. If the visa application is rejected, students receive a reimbursement of the course amount minus 10% of tuition fees in order to cover administrative costs and the services already booked.

Responsibility

The school declines all responsibility for loss of or damage to a students’ personal possessions. We take no responsibility for damages to accommodation caused by a student. The student will be obligated to fully reimburse the sum owed for repairing the damage caused. Our school assumes no responsibility for injuries of any kind sustained by the student during excursions, activities organised by the school or during lessons.

Photos, Videos and Review

Trulli Italian School may arrange to photograph or shoot video footage of students or use their written feedback for promotional purposes. Any student who does not wish to participate should advise the school in written form at the time of booking and state at the time of the photographing or video shooting. By accepting these terms and conditions the student (and their parent/guardian if under 18) gives consent to the use of these photographs or video footage without further consent or notification.

Insurance, Illness and Medical assistance

During your stay in Italy, it is advised for you to be medically covered for diseases and injuries. EU citizens have the right to free medical assistance by presenting their National health insurance card.

Students from non-EU countries should take out a private health insurance for the entire duration of their stay in Italy.

In the contrary case, the student assumes all responsibility for not being covered. Students are not insured against illness, accidents, theft or loss of personal belongings, either by the school or by the owners of their accommodation.

Any student illness is the responsibility of the student and the school cannot be held responsible.

In case of illness and non-attendance at the course, the lost lesson hours cannot be recover and refund it.

Trulli Italian School is insured for liabilities explicitly mandated by Italian law and encompasses all activities conducted in and outside the school.

Further information on the junior course

For students requiring transfer from/to Bari or Brindisi airports, arrival should be on Sundays and departure  should be on Saturday at the indicated dates .

The balance must be paid at least 6 weeks prior to arrival.

Students are not covered for any illnesses, accidents, thefts or loss of personal property, (neither at school nor at their accommodation), therefore we recommend the use of private insurance prior to departure.

In the event of damage to the school or homestay property, even if it is an accident, the student will have to pay the full cost of the repair or replacement.